Transparent terms that protect both our commitment to quality and your investment
Zetorator operates as an unregistered entity under GST regulations as our annual turnover is below ₹10 lakhs. Therefore, no tax is collected on our services. All service charges are based on our price list or mutually agreed contract terms.
Our payment model is designed to ensure commitment from both parties while providing flexibility during the early stages of the project.
All contracted services follow a structured payment schedule that aligns with project milestones:
| Phase | Percentage | Milestone | Description |
|---|---|---|---|
| Phase 1 | 50% | Advance Payment | Required upfront to initiate the project and secure your slot |
| Phase 2 | 20% | 80% Work Completion | Due when the project reaches 80% completion milestone |
| Phase 3 | 30% | Final Handover | Due upon delivery of completed service within agreed deadline |
We accept multiple payment methods for your convenience. Please note that certain payment methods incur transaction charges:
| Payment Method | Transaction Charge | Processing Time |
|---|---|---|
| UPI | 0% (No charges) | Instant |
| Bank Transfer | 0% (No charges) | Same day / Next day |
| Debit Card | 0% (No charges) | Instant |
| Credit Card | 2% additional charge | Instant |
| PayPal | 5% additional charge | Instant |
Our refund policy is structured to be fair to both parties while acknowledging the human effort, time, and resources invested in every project.
Clients have the right to request a refund after paying the 50% advance payment, but only before we deliver any of the following:
Understanding that human effort cannot be reversed, refunds are calculated as follows:
| Stage | Deduction | Refund Amount | Explanation |
|---|---|---|---|
| Before any deliverable | 0% | 50% (Full advance) | Full refund of advance payment |
| After design/sketch delivery | 10% | 40% of total | Deduction covers initial creative work, consultation, and planning |
| After core work begins | 100% | No refund | Once development/implementation starts, refunds are not applicable |
Unlike machines, humans consume time, energy, food, and mental effort to deliver quality service. Each project requires:
These efforts cannot be reversed or reused, which is why refunds are adjusted after work begins.
If work is completed as per the agreed and contracted timeline, the client cannot:
Agreements and contracts with Zetorator can be established through multiple communication mediums, ensuring accessibility and mutual understanding:
Special terms apply to domain registration and web hosting services:
Domain names are non-refundable as they are registered immediately and incur third-party registration fees. Once a domain is registered in your name, the registration cannot be reversed.
Web hosting plans at any tier have a 14-day cancellation period:
Many of our packages include complimentary services and additional benefits. These free services have specific terms:
If a refund is processed during the project, all free services and benefits are reclaimed and become void. This includes:
If free services are found to be transferred, resold, or misused in any way, the following consequences apply:
We're here to clarify any doubts. Reach out to us before starting your project to ensure complete transparency.
You can request a full refund of your 50% advance payment before we deliver any design, sketch, model, or preliminary deliverable. Once we share initial work and you approve it, our core development begins and refunds are no longer available.
The 10% deduction covers the time, creative effort, consultation, research, and initial planning invested in your project. Human effort—unlike machine processing—requires time, energy, mental focus, and resources that cannot be reversed or reused.
UPI, Bank Transfer, and Debit Card payments have zero transaction charges. Credit cards incur 2% charges, and PayPal incurs 5% transaction charges. We recommend using UPI or Bank Transfer for the most cost-effective payment.
Final payment must be made within 24 hours of project completion. Delays beyond this period may affect project handover, access to files, and could result in additional charges. Timely payment ensures smooth handover of all deliverables and ongoing support.
No, domain names are non-refundable. Once a domain is registered in your name, it incurs immediate third-party registration fees that cannot be reversed. However, the domain remains yours and can be transferred or managed as you prefer.
Yes, web hosting services can be cancelled within a 14-day period for potential refund (subject to the hosting provider's terms). After 14 days, hosting charges are non-refundable. Hosting is separate from development services.
If a refund is processed, all complimentary services, benefits, and free add-ons are automatically reclaimed and become void. Free services are tied to active projects and cannot be carried forward, transferred, or used independently.
No, we do not charge GST or any other taxes as Zetorator operates as an unregistered entity with annual turnover below ₹10 lakhs. All pricing is inclusive and transparent with no hidden tax additions.
Agreements can be verbal, written, oral, non-verbal (email/chat), or through any medium where both parties can understand and communicate effectively. Once terms are mutually agreed upon, the contract is binding regardless of the communication format.
Yes, but only before we deliver any design, sketch, or model. Once preliminary work is shared and approved, the project cannot be abandoned. If work is completed as per the agreed timeline, abandonment is not permitted and payment obligations remain in effect.